Driving Successful Adoption: Tech projects in Harsh and Remote Mining Environments [Part 4]

Read time: ~2min

Our fourth and final blog in the Driving Successful Adoption series (part 1 and part 2 and part 3) will look at the challenges mining companies face in achieving adoption within the context of the harsh and remote environments in which mines operate.

Challenges

One of the biggest challenges in regards to user adoption of new technologies in remote areas, is the lack of reliable and stable internet connectivity. Sites operating with very-small-aperture terminal (VSAT) face even more significant challenges due to the low bandwidth, high latency and environmental factors such as rain fade, which causes the microwave RF signal levels to deteriorate. These issues make it difficult for users to access and use cloud-based software or collaborate in real-time, a particularly acute problem for systems that are near real-time or require significant data. Additionally, remote users may not have access to the necessary hardware or software to use this new technology and may require additional training and support for proficiency.

“Using touch-based devices in harsh mining environments presents a significant challenge. While sensitive and highly responsive to touch, these devices are not designed to withstand extreme conditions in such environments.”

Solutions

There are several solutions to overcome the challenges of user adoption in remote sites. One approach is to invest in infrastructure to improve internet connectivity, such as satellite or wireless broadband, to ensure remote users have reliable access to the necessary technology. Another solution is to provide remote users with the essential hardware and software and offer training and support to help them become proficient. Cultural and language barriers can be addressed by providing localized training and support and creating a culture of openness and inclusivity that values diversity. Finally, providing incentives and motivation, such as bonuses or recognition, can help to encourage remote users to adopt new technologies and embrace change.

What else?

Another challenge is the selection of technology in harsh environments. Most newer technologies are built with a touch, mobile-first approach in mind. Using touch-based devices in harsh mining environments presents a significant challenge. While sensitive and highly responsive to touch, these devices are not designed to withstand extreme conditions in such environments. High dust, moisture, vibration, and temperature fluctuations can cause devices to malfunction easily, leading to downtime and loss of productivity. Furthermore, the presence of chemicals and hazardous materials in industrial environments can pose a risk to the health and safety of users, making it essential to have devices that are both durable and resistant to such elements.

Several solutions are available to address the challenge of using touch-based devices in harsh industrial environments. One solution is to select software platforms with a user interface specifically designed for use with ruggedized devices designed to withstand extreme conditions. These devices are built to meet industry-specific standards, including MIL-STD-810G, which defines the ruggedness of equipment used in military and other harsh environments.

Conclusion

The challenges of achieving user adoption in harsh and remote environments can be common and significant for mining companies. The lack of reliable and stable internet connectivity, cultural and language barriers, and technology selection for users in harsh environments are substantial obstacles that must be addressed. However, these challenges can be overcome with suitable investments in infrastructure, training and support for users, and selecting appropriate technology solutions. By embracing new technologies and creating a culture of openness and inclusivity, mining companies can improve productivity and safety, reduce costs, and achieve long-term success in a challenging environment.

If you are looking for help with adoption for your technology projects, reach out to the team to see how we can help: